Not even sure how long it has been now maybe just over month since I went to the Leeds Liz Earle store where I received fantastic customer service. I think it's a really important aspect of stores, to have good customer service, it made me feel comfortable, I felt as though I could ask questions if I wanted to, I felt like I really understood what services they have to offer and most of all I felt like a valued customer, it made me feel happy to go back. I was also given loads of information including booklets with tons of stuff about Liz Earle, other products and how to use them and a sample too.
My biggest peeve when shopping is rude and unhelpful sale assistants, when I used to work at M&S I felt good helping people out as much as I can and even better when they showed their appreciation (although I did get plain damn rude customers too, but the nice ones outweighed them) I just don't get why so many stores lack the simple thing of good service.
Anyway rant aside, I got some lovely goodies at Liz Earle. They had an offer on where I got two hot cloth cleansers, muslin cloths, skin tonic and a moisturiser and a beauty pouch to put them all in all for £41.
|Everything was so nicely wrapped, complete with a ribbon to close the bag.|
This has to be the most talked about and super popular product, this is what drew me in. It has rosemary, chamomile, cocoa butter and eucalyptus essential oil. I am sure you all already know about and have read tons of posts about this (I know I have!) so I won't go on too much. But basically this creamy cleanser is rubbed onto dry skin and then you soak the muslin cloth in hand hot water and remove the cleanser followed by a splash of cold water.
I was told at the store to use warm water rather than hot as it would be better for my combination skin type.So far I do really like this product but I do get lazy as your only supposed to use the muslin cloth a couple of times (max 3 times) then wash it. I have two so I can have them on rotation but sometimes I'm in the 'cba' mood so I just grab my old cleanser. That's just me though, I can be so lazy sometimes haha.
Above is the skin tonic and moisturiser.
The tonic isn't exactly a toner, it's more to prepare your skin for the moisturiser I was told. The tonic has Organic Aloe vera, Calendula, rose scented geranium and natural vitamin e. I know some people might think it's pointless & just skip this product or not see a use for it but I honestly LOVE it, it's so refreshing on my skin which is amazing on a morning. It makes sure my skin is 100% clean especially if I have just taken make up off and it has a lovely refreshing smell.
I got the Normal/Combination skin repair moisturiser (Borage and avocado oil, echinacea, beta-carotene and natural vitamin e) which so far I am loving, it's very rich and creamy. Thus you don't need to use huge amounts of it and it will last you a long time. I was also informed that if I find the moisturiser doesn't suit my skin type that I can take it back and it would be replaced with another one that might be better. I thought that was fantastic, never heard of any brand do that and so many times I have come home with a moisturiser to find it's to much for my skin or not moisturising enough.
In general although it hasn't been months and months, so far I am enjoying using these products. I love Liz Earle's philosophy, no animal testing or animal ingredients, no mineral oils, no genetically engineered ingredients and either none or minimal preservatives. The products have ingredients that is Botanical (directly from plants), naturally active ingredients and loads of natural vitamin e. I also love their dedication to the customers, along with great customer service they provide so much information and help (they even have a free library upstairs at the Leeds store!). I have their 'Spring green issue' newsletter booklet and it's packed with not only what they have to offer and special promotions but they tell you who they are and what they stand for.
Are you a lover of these products?